Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 7th January 2025

Thank you for shopping at PureCrystalSip.com. At Pure Crystal Sip, we value your satisfaction and aim to ensure a positive shopping experience. If you are not entirely satisfied with your purchase, we’re here to help with a clear and straightforward returns and refunds process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (such as an order confirmation or receipt) is required.

Non-Returnable Items:

  • Customized or personalized items.
  • Items damaged due to misuse, mishandling, or improper care.
  • Gift cards.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:
    • Email us at divyaharsoor@gmail.com with your order number, reason for return, and photos of the item (if applicable).
  2. Approval Process:
    • Once we receive your request, we will review it and respond within 2 business days with further instructions.
  3. Ship the Item Back:
    • If your return is approved, you will be provided with a return address and instructions.
    • Please use a trackable shipping method and retain your receipt for proof of shipment.

Return Address: Pure Crystal Sip
Kalaburgi, Karnataka, India

3. Refunds Process

Once your returned item is received and inspected, we will notify you of the status of your refund via email.

  • Approved Refunds:
    • If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.
  • Partial Refunds:
    • Items not in their original condition or damaged due to reasons not caused by our error may qualify for a partial refund at our discretion.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at divyaharsoor@gmail.com with your order details and photos of the defective or damaged product.

5. Return Shipping Costs

  • Customers are responsible for the shipping costs associated with returning an item, unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Original shipping charges are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of receiving the order. Email us at divyaharsoor@gmail.com with the following:

  • Your order number.
  • A description of the issue.
  • Photos of the damage or defect.

We will arrange for a replacement or refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please:

  1. Check with your bank or payment provider to confirm the processing timeline.
  2. Contact your credit card company, as refunds can sometimes take additional time to be officially posted.
  3. If you’ve done all of the above and still have not received your refund, email us at divyaharsoor@gmail.com for assistance.

8. Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us:

We are committed to providing a fair and hassle-free returns experience. Thank you for choosing Pure Crystal Sip for your wellness needs.