Terms & Conditions
Effective Date: January 7, 2025
Welcome to PureCrystalSip.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of our products. By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully.
1. General Information
Business Name: Pure Crystal Sip
Address: Kalaburgi, Karnataka, India
Email: divyaharsoor@gmail.com
2. Eligibility
By using our Website, you confirm that you are at least 18 years old or have parental/guardian consent to use this Website. You also agree to provide accurate and complete information when creating an account or placing an order.
3. Products
Pure Crystal Sip sells crystal-infused water bottles for wellness enthusiasts. All product descriptions, images, and prices on the Website are accurate to the best of our knowledge. However, slight variations in color or appearance may occur due to differences in screen displays or natural product characteristics.
4. Ordering and Payment
4.1. Placing Orders
Orders can be placed via our Website. By placing an order, you agree to provide accurate and up-to-date information.
4.2. Payment Methods
We accept major credit cards, debit cards, and other payment methods as displayed on the Website during checkout. All payments are processed securely.
4.3. Order Confirmation
Once your order is placed, you will receive a confirmation email. If you do not receive a confirmation email, please contact us at divyaharsoor@gmail.com.
4.4. Cancellation and Modifications
Orders may be canceled or modified within 24 hours of placement by contacting us at divyaharsoor@gmail.com. After 24 hours, cancellations or modifications may not be possible.
5. Shipping and Delivery
5.1. Shipping Policy
We aim to process and dispatch orders within 2-3 business days. Delivery times may vary based on your location and selected shipping method.
5.2. Delivery Issues
Pure Crystal Sip is not responsible for delays caused by courier services, customs, or unforeseen circumstances. If your package is lost or damaged during transit, please contact us immediately.
6. Returns and Refunds
6.1. Return Policy
We accept returns for defective or damaged items within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
6.2. Refund Process
Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method.
6.3. Non-Returnable Items
Personalized or customized products are not eligible for return or refund unless they are defective.
7. User Accounts
If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account.
8. Intellectual Property
All content on the Website, including text, images, logos, and product descriptions, is the intellectual property of Pure Crystal Sip and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.
9. Limitation of Liability
Pure Crystal Sip is not liable for any indirect, incidental, or consequential damages arising from the use of our products or Website. To the fullest extent permitted by law, our liability is limited to the purchase price of the product.
10. Warranties and Disclaimers
Pure Crystal Sip products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Any health benefits described are based on customer feedback and general wellness practices. Please consult a medical professional before using our products if you have health concerns.
11. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which can be found here.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Kalaburgi, Karnataka, India.
13. Changes to Terms and Conditions
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the updated Terms.
14. Contact Information
If you have any questions about these Terms, please contact us at:
Email: divyaharsoor@gmail.com
Address: Kalaburgi, Karnataka, India